Information for Patients

Where is the clinic?
The University of Kansas Medical Center is located at 39th Street and Rainbow Blvd. in Kansas City, Kansas. Please see the maps and directions page for directions.

Where do I park?
Please see the maps and directions page.

When is the clinic open?
For regular office visits, an appointment in advance is necessary. These are available 8:00 a.m. to 4:30 p.m. on Mondays, Tuesdays, Thursdays and Fridays.

For minor hearing aid repairs and cleanings, an appointment may not be necessary. Please call the office before visiting. Hearing aids may be dropped off for repair any time during business hours.

Is health insurance accepted?
We accept Medicare, Medicaid, Kansas Statewide Farmworker Health, and most private health insurance plans. Please contact the clinic to see if your health insurance provides coverage for your visit.

Do I need a referral?
Medicare requires a physician referral. Private health insurance may or may not require a referral. Please check with your insurance provider prior to contacting the clinic.

What to bring to my first visit?
First-time patients should arrive 10-15 minutes before the appointment time to complete paperwork.

Please bring the following items:

  • Patient packet documents, completed (see links below)

  • Insurance card and personal identification

  • List of questions for the clinician

  • List of medications

  • Parking ticket for validation

What can I expect at my first visit?

When a patient arrives at the clinic, clinic staff will take a copy of his or her personal identification and insurance card. Each patient will complete a patient questionnaire. The initial appointment takes approximately one hour.

Because there is a great deal of information provided, patients are encouraged to bring a family member or friend to their appointment. Patients are asked to make childcare arrangements for young children so the evaluations can proceed in a timely fashion.

Based on the outcome of the assessments, the patient may be scheduled for a follow-up appointment in the clinic, or clinic staff will help identify the appropriate providers in the patient's local community.

Patient Case History Documents

Child Case History Form – Birth to Two Years: English   Spanish

Child Case History Form – Three Years and Older: English   Spanish

Adult Case History Form

Tinnitus Case History Form

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This clinic does not offer walk-in hours, sorry. An appointment is required and can be requested using our online form or call 913-588-5730 to schedule your visit to the clinic.

Se Habla Español   •  TTY 711

Billing Questions?

Please call the billing office to place credit card payments by phone, set up payment plans, answer your questions, and more. Note: this office is for questions about payments or bills only. All other correspondence should be directed to the clinic.

913-827-1185, select option 0
TTY 711

Please make check payments payable to "KU HealthPartners" and mail to:
KU HealthPartners
PO Box 307
Stilwell, KS 66085

Notice of Privacy Practices

This notice PDF document describes how medical information about patients may be used and disclosed, and how patients can access this information.

Home Request Appointment For Patients About the Clinic

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KU HealthPartners, Inc. and its clinics are committed to equal opportunity and nondiscrimination in all programs and services, and do not discriminate on the basis of race, color, ethnicity, religion or creed, sex, including marital status, national origin or ancestry, age, sexual orientation, disability, veteran status, gender expression and gender identity. The following person has been designated to handle inquiries regarding the non-discrimination policies: Director of the Office of Institutional Opportunity and Access,, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785) 864-6414, 711 TTY.

Reasonable accommodations are available upon request.

KU HealthPartners, Inc.
Mail Stop 4303
3901 Rainbow Boulevard
Kansas City, KS 66160

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Audiology Clinics
Mail Stop 3039
3901 Rainbow Boulevard
Kansas City, KS 66160